Shipping policy
Shipping Policy
Thank you for visiting and shopping at MUNIU POWER. Below are the terms and conditions that constitute our Shipping Policy.
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1. Order Processing Time
* All orders are processed within 7 to 15 business days (excluding weekends and holidays) after receiving your order confirmation email.
* You will receive another notification when your order has shipped, along with a tracking number.
* Please note: High-volume order periods, seasonal sales, or custom-made products may require 15-30 days for processing.
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2. Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
| Shipping Method | Estimated Delivery Time | Shipping Cost |
| Standard Shipping| 12 – 18 days by air, 45 - 60 days by sea. Most of our products are shipped from China.
Shipping cost depends on your detailed orders. We will check shipping cost for you according to your exact delivery address.
Delivery delays can occasionally occur due to customs clearance, weather, or local carrier logistics.
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3. International Shipping
We offer worldwide shipping to most countries.
* Tracking: All international orders are shipped with end-to-end tracking.
* Customs, Duties, and Taxes: MUNIU POWER is not responsible for any customs fees, import duties, or taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
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4. How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 24–48 hours for the tracking information to become available.
If you haven’t received your order within [15-20] days of receiving your shipping confirmation email, please contact us at [sales04@muniupower.com] with your name and order number, and we will look into it for you.
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5. Incorrect Shipping Addresses & Undeliverable Packages
* Please ensure that your shipping address is entered correctly at checkout. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the buyer.
* If a package is returned to us due to an incorrect address, recipient absence, or refusal to pay local customs taxes, the customer will be responsible for the reshipment costs.
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6. Lost, Stolen, or Damaged Packages
* Damaged Items: If your package arrives damaged, please take clear photos/videos of the package and items immediately, and contact us within 48 hours at [sales04@muniupower.com].
* Lost Packages: If your tracking status shows "Delivered" but you have not received it, please check with neighbors, building managers, or your local post office first. If it is still missing, please reach out to our support team.
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7. Contact Us
If you have any further questions about our Shipping Policy, please contact us at:
* Email: sales04@muniupower.com
* Operating Hours: Monday – Friday, 9:00 AM – 6:00 PM (GMT+8)